ORDERS & PAYMENTS

WHAT PAYMENT OPTIONS DO YOU OFFER?

We accept the following forms of payment for online orders: Visa, Mastercard, Amex, Paypal, Afterpay, Shop Pay, Apple Pay, Google Pay.

CAN I USE MULTIPLE PAYMENT METHODS?

We're sorry, only one credit card can be used per transaction. You can, however, use store credit or a gift card in association with another payment method.

CAN I PURCHASE FROM OVERSEAS OR WITH A FOREIGN CREDIT CARD?

Yes!. You can purchase from our stores using any credit card or eligible payment method. Be sure to check that the store you're ordering from ships to your desired location. Your shipping address will need to match the territories serviced by our sto

HOW DO I KNOW MY ORDER WAS SUCCESSFUL?

Once you have completed the checkout process you will be directed to an order confirmation page which will display your order number and details of your purchase. You will also be sent an order confirmation email to the email address you provided on

CAN I CANCEL MY ORDER?

We can cancel your order provided that it has not moved from a pending status to a packed or shipped status with our fulfilment center. The timeline for this does vary, so if you need to cancel an order, please Contact Us as soon as possible and we'l

CAN I ADD, REMOVE OR SWAP ITEMS FROM MY ORDER?

Once your order has been placed, it is not possible to add or remove items. Please Contact Us and detail the changes you would like made to your order. If your order is still in pending status we will do our best to help. This will usually involve us

HOW LONG DOES MY PAYMENT TAKE TO CLEAR?

Generally speaking, most payments will clear instantly and you will be notified that your order is processing. In some cases, with some payment methods, it may take a few days to clear. If this is the case, your order status will be 'Awaiting Payment

I HAVE BEEN CHARGED TWICE, HOW CAN I GET A REFUND?

Oh dear! That's not at all what we want!. We do see this occasionally where the banking institution will place an authorisation hold on an unsuccessful payment. This can makes it appear that a secondary charge has taken place. This will generally res

I HAVE BEEN CHARGED FOR SHIPPING BUT MY ORDER WAS OVER THE MINIMUM SPEND

To meet your free shipping threshold please note that:. Our free shipping threshold does vary between regions:United States = US$60.00 (excludes Alaska and Hawaii)Australia = AU$75.00New Zealand = NZ$80.00Canada = CA$75.00Europe:Group 1: Austria, Bel

I AM HAVING TROUBLE PLACING MY ORDER. CAN YOU HELP?

Of course, we are always happy to help!. Please Contact Us to let us know what troubles you're having. Kindly share any screenshots of messaging you are seeing, what you are trying to purchase, and where it's gone awry. You can share a video of the p

I THINK I HAVE BEEN OVERCHARGED FOR MY ORDER. CAN YOU CHECK?

That's not at all what we want. We're sorry for any inconvenience here. Our dedicated team are on hand to help, just Contact Us and we'll look into this straight away. If the issue occured on our end, will absolutely make sure this is corrected for y

MY DISCOUNT CODE ISN'T WORKING

Sorry to hear you're having trouble. First, please check the items in your cart are eligible for the promotion you're trying to use. Many of our discount codes are available on individual 700mL bottles. Bundles, cases, and gift sets are already at a

MY CARD IS DECLINING BUT I HAVE FUNDS AVAILABLE

We're sorry you are having trouble with your payment. It would be great if you could let us know what issues you're having so we can have our team take a look around to see if we can see any issues. Please Contact Us and include a description of the