Lyre's

<p id="isPasted">Unfortunately once a package reaches a packstation or collection point, we are unable to redirect it. If possible, you can have someone collect on your behalf.</p><p>If the package cannot be collected, it will be returned to us, at which point we can issue a refund to your method of payment or attempt to send it to you again.&#xA0;<a href="https://lyres.com/help-center" style=" text-decoration: underline;">Please do let us know</a> if you cannot collect a package and once it has returned to us we can make the arrangements for you.</p>

Unfortunately once a package reaches a packstation or collection point, we are unable to redirect it. If possible, you can have someone collect on your behalf. If the package cannot be collected, it will be returned to us, at which point we can issue

I CAN'T COLLECT MY ORDER FROM A COLLECTION POINT, HOW CAN I RECEIVE IT?

SHIPPING & DELIVERY

WHO ARE LYRE'S

WHY LYRE'S? THE LYRE'S MISSION

WHERE DID THE NAME LYRE'S COME FROM?

WHERE IS LYRE'S MADE?

WHERE IS LYRE'S BASED?

IS LYRE'S ANTI-ALCOHOL?

ABOUT US

HOW IS LYRE'S MADE

WHAT'S THE BEST WAY TO DRINK LYRE'S?

WHERE CAN I FIND LYRE'S COCKTAIL RECIPES?

IS LYRE'S COMPLETELY ALCOHOL FREE?

WHAT IS THE BEST WAY TO STORE LYRE'S?

HOW MUCH SUGAR DOES LYRE'S HAVE?

HOW MANY CALORIES ARE IN LYRE'S?

IS THERE ANY CAFFEINE IN LYRE'S?

IS LYRE'S VEGAN?

CAN I DRINK LYRE'S AFTER IT'S BEST BEFORE DATE?

I HAVE ALLERGIES, CAN I DRINK LYRE'S?

IS LYRE'S GLUTEN FREE?

DO LYRE'S USE ARTIFICIAL COLOURS?

CAN MINORS DRINK LYRE'S?

CAN I USE LYRE'S FOR COOKING

CAN I MIX LYRE'S PRODUCTS WITH ALCOHOL?

I'M PREGNANT, CAN I DRINK LYRE'S?

ARE LYRE'S PRODUCTS HALAL?

ARE LYRE'S PRODUCTS KOSHER?

ARE LYRE'S PRODUCTS RECYCLABLE?

OUR PRODUCTS

What is the Frequent Sippers Club

EARNING POINTS

POINT CONVERSION & REDEMPTION

EXPIRATION OF POINTS

RESTRICTIONS ON REDEMPTION

GENERAL TERMS & CONDITIONS

FREQUENT SIPPERS CLUB

WHAT PAYMENT OPTIONS DO YOU OFFER?

CAN I USE MULTIPLE PAYMENT METHODS?

CAN I PURCHASE FROM OVERSEAS OR WITH A FOREIGN CREDIT CARD?

HOW DO I KNOW MY ORDER WAS SUCCESSFUL?

CAN I CANCEL MY ORDER?

CAN I ADD, REMOVE OR SWAP ITEMS FROM MY ORDER?

HOW LONG DOES MY PAYMENT TAKE TO CLEAR?

I HAVE BEEN CHARGED TWICE, HOW CAN I GET A REFUND?

I HAVE BEEN CHARGED FOR SHIPPING BUT MY ORDER WAS OVER THE MINIMUM SPEND

I AM HAVING TROUBLE PLACING MY ORDER. CAN YOU HELP?

I THINK I HAVE BEEN OVERCHARGED FOR MY ORDER. CAN YOU CHECK?

MY DISCOUNT CODE ISN'T WORKING

MY CARD IS DECLINING BUT I HAVE FUNDS AVAILABLE

ORDERS & PAYMENTS

HOW LONG DOES MY ORDER TAKE TO SHIP?

WHAT ARE THE SHIPPING COSTS?

DO YOU OFFER EXPRESS SHIPPING?

HOW DO I TRACK MY ORDER?

CAN I CHANGE THE ADDRESS ON MY ORDER?

CAN I COLLECT MY ORDER FROM YOUR OFFICE OR WAREHOUSE?

DO YOU SHIP TO PO BOXES?

MY ORDER HAS PASSED THE DELIVERY DATE, WHAT CAN I DO?

MY ORDER SAYS IT IS DELIVERED BUT I HAVE NOT RECEIVED IT, HOW CAN I GET MY ORDER?

THERE IS A PROBLEM WITH MY DELIVERY, CAN YOU HELP?

IS YOUR PACKAGING RECYCLABLE?

MY ORDER ARRIVED DAMAGED, WHAT NOW?

I RECEIVED INCORRECT PRODUCTS, HOW DO I GET WHAT I ORDERED?

AN ITEM I ORDERED IS MISSING, HOW DO I GET MY MISSING ITEM?

I TRIED THIS AND DON'T LIKE IT, CAN I RETURN IT?

CAN I RETURN OR EXCHANGE MY ORDER?

WHEN CAN I EXPECT MY REFUND OR EXCHANGE?

I HAVE NOT RECEIVED MY REFUND, CAN YOU CHECK ON IT?

THERE WAS A DIFFERENT PROBLEM WITH MY ORDER, CAN YOU HELP?

RETURNS & REFUNDS

I HAVE A GIFT CARD, VOUCHER OR COUPON, HOW DO I USE IT?

HOW CAN I PURCHASE A GIFT CARD?

CAN I PURCHASE A GIFT VOUCHER FOR SOMEONE ELSE?

WHAT HAPPENS TO THE BALANCE OF MY GIFT CARD?

I OR MY RECIPIENT DIDN'T RECEIVE THE GIFT CARD, CAN YOU HELP?

VOUCHERS & GIFT CARDS

CAN I RESELL LYRE'S PRODUCTS?

WHOLESALE & TRADE

I CAN'T COLLECT MY ORDER FROM A COLLECTION POINT, HOW CAN I RECEIVE IT?Updated 8 months ago