Our warehouse team will work to dispatch your order as soon as possible. If your order contains multiple items, your delivery might be split into multiple shipments and arrive at different times.Please note: We are unable to guarantee or provide a a
United StatesFree standard shipping on orders over US$60. For orders less than US$60, we have a flat rate shipping fee of US$10 across mainland US, and US$20 for Alaska and Hawaii.Please note we are unable to offer free shipping to Alaska & Hawaii fo
Express ShippingWe currently offer an express shipping option in the US and Australia.There is a flat $20 shipping fee for express orders.Express shipping your order will dispatch as soon as possible, Once dispatched delivery will be 1 - 2 working da
Once your order has shipped we will email you with a link to track your delivery. You can also find tracking information in your account under My orders. If you are having trouble finding your tracking link, or there is a problem with your tracking l
We can update the address on your order provided that it has not moved from a pending status to a packed or shipped status with our fulfilment center. The timeline for this does vary, so if you need to change your address on an order, please Contact
For safety reasons, I'm afraid not. Our team are hard at work on more collection and delivery options for you. Make sure you have signed up to our mailing list so we can let you know when we have new options available.
We're sorry no, unfortunately we cannot ship to PO Boxes. Please provide an alternate address at checkout in order for us to deliver your order
Unfortunately once a package reaches a packstation or collection point, we are unable to redirect it. If possible, you can have someone collect on your behalf. If the package cannot be collected, it will be returned to us, at which point we can issue
Our apologies that you are still waiting for your order. Sometimes our carriers can experience delays, your tracking details may have more information on when it's expected to arrive. If you're still waiting for your delivery 7 days after the expecte
Sorry to hear your order hasn't arrived yet. Sometimes, if a package is unable to be delivered to your delivery address, it may have been delivered to a nearby packstation or collection point. Please check the tracking information on your order to se
We're so sorry to hear there's trouble with your order!. Please let us know any trouble you're having, our team are here to help!
All of Lyre’s glass bottles and aluminium cans are fully recyclable, as is our cardboard packaging.