We're awfully sorry for the trouble. Please Contact Us to let us know which items were damaged, include an image of the damaged items, the packing slips or stickers on the bottles, the delivery box and the address label. Please advise if you would pr
Apologies for the inconvenience here. Please Contact Us to let us know which products you received, include images of the products you received, the packing slip or stickers on the packaging, the delivery box and the address label. Please advise if y
We can look into missing items for you. If you have ordered multiple items, your items may be delivered in separate shipments at different times. Check your order to see if it was 'Partially Shipped' or if your order has multiple tracking numbers. Th
We are truly sorry to hear that you have not enjoyed your experience with Lyre's so far. We absolutely want you to find something you love from our range! Here are some top tips for getting the best out of your Lyre's products:. Lyre’s comes alive wh
We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you're not happy with your order we will always try to help if we can. If you purchased your Lyre's somewhere other than Lyre's store, please check with your retailer how they can
We will let you know when your refund has been processed. Funds should return to your method of payment within 7 days, depending on your financial institution. If our team have organised an exchange or replacement for you, you will receive order stat
If you have been issued a refund please allow 3-5 business days for the funds to appear in your account. Depending on your financial institution, it can take this long for it to process and clear into your account. It is also worthwhile when looking
We're sorry to hear there's an issue with your order. Please Contact us with your issue and include as much information as you can about what's happened. Our team are here to help you!